Refund policy

Refund Policy — MyPalex.com
Last Updated: May 2026

30-DAY MONEY-BACK GUARANTEE
We want you to be completely satisfied with your purchase. If you are not happy for any reason, you may request a return within 30 days of receiving your order.

ELIGIBILITY FOR RETURNS
To be eligible for a return:
- Item must be in its original condition and packaging
- You must contact us within 30 days of delivery
- Proof of purchase (order number or receipt) is required

HOW TO START A RETURN
1. Email us at contact@mypalex.com with your order number
2. Describe the issue and attach photos if the item is damaged or defective
3. We will respond within 24–48 business hours with return instructions

DEFECTIVE OR WRONG ITEMS
If you received a defective, damaged, or incorrect item, we will cover the return shipping cost and send you a replacement or full refund — your choice.

RETURN SHIPPING
For change-of-mind returns, the customer is responsible for return shipping costs. We recommend using a trackable shipping method.

REFUND PROCESS
Once we receive and inspect the returned item, we will process your refund within 5–10 business days. The refund will be credited to your original payment method.

NON-RETURNABLE ITEMS
- Items returned after 30 days of delivery
- Items that are damaged due to misuse or improper handling

CONTACT
Email: contact@mypalex.com
Response Time: Within 24–48 business hours (Monday–Friday)